TERMS & CONDITIONS

  • TERMS AND CONDITIONS
  • SCOPE OF THESE TERMS OF SERVICE
  • PRESENTATION OF THE PRODUCTS
  • CONDITIONS FOR MAKING A SALE
  • PLACING AN ORDER
  • PRICE
  • PAYMENT
  • LEAD TIME & DELIVERY TIME
  • IMPORT AND CUSTOMS DUTIES
  • RETURN
  • GUARANTEE
  • WARRANTY EXCEPTIONS & EXCLUSIONS
  • INTELLECTUAL PROPERTY
  • DATA PROTECTION
The site www.jalizah.com (hereinafter the Site) is published by the company, JA.LIZAH, a company with a registered office at Rombout Hogerbeetsstraat 53 -2 – 1052 VP Amsterdam, registered at The Netherlands Chamber of Commerce KVK under number 93787944. The director of the publication is: Miss. Jaleesa VAN BEEK You can reach us: By email at the following address: connect@jalizah.com Via our contact form available on the Site. By accessing the Site and using it, you agree to the Terms and Conditions. If you do not accept the content of the Terms and Conditions, please stop using the Site. JA.LIZAH reserves the right to modify these Terms of Use at any time and in its sole discretion. We therefore ask you to regularly visit this page to check the content of the Terms of Use.
These Terms of Service are applicable to the sales between the persons making a purchase (hereinafter referred to as “You” or the “Customer”), and JA.LIZAH (hereinafter referred to as “We”, “Us” or “JA.LIZAH”). The sale of products is thus subject to acceptance of and respect for these Terms and Conditions. By completing payment, you automatically agree to accept these Terms and Conditions of Sale.
The photographs accompanying the items on our Site are given for illustrative purposes, and only the technical description of the product is legally binding. In particular, we draw your attention to the fact that the images shown on the site and the colours composing them depend on the screen and computer systems used. The colour shades may therefore vary. If you have any questions regarding the products, we invite you to contact us directly.
The products offered on the Site are exclusively intended to be sold to end consumers, private individuals or corporate entities, to the exclusion of any resellers or intermediaries acting on behalf of resellers. Consequently, the Customer declares 15 that (s)he is acting as end consumer and does not intend to resell the artefacts purchased for commercial purposes. To be able to make a purchase you must fulfil the following conditions: (i) Have reached the legal age of majority in your country; (ii) Have legal capacity to contract; In making your purchase, you declare and confirm that you are acting as consumer, on a non-commercial basis, are an adult and have full legal capacity enabling you to contract with us. JA.LIZAH reserves the right to refuse any clearly disproportionate order, the quantities of which appear abnormal for a consumer or appear to characterise a professional order made for commercial purposes.
All orders are subject to acceptance and availability. We will gather and process the Customer’s contact and order details. The Customer will receive a notification when the order is out for delivery. For all customized orders a payment of 50% is necessary for the order to fully be processed. The payment of the other 50% has to be fulfilled upon delivery. JA.LIZAH reserves ownership of the order until it has received the full price of the order. JA.LIZAH reserves the right to cancel or refuse any order from a Customer, subject to the existence of a legitimate reason. In particular, JA.LIZAH reserves the right to refuse or cancel any order it deems to be fraudulent, or submitted by a Customer not having honoured a previous order.
Products are billed at the rate in force at the time of confirmation of the order on the Site by the Customer. Unless indicated otherwise, all prices mentioned on the Site are given inclusive of VAT, to the exclusion of any other tax that may apply and excluding delivery costs. These taxes and delivery costs may change according to the content of your order and your chosen place of delivery. The amount of the delivery costs will be specified during the ordering process and before its confirmation.
You can pay for your purchases on the Site using one of the following methods: - Payment by bank card: Visa, Mastercard, American Express 16 - Payment via iDEAL, PayPal and Apple Pay For the security of its Customers and the transactions made on the Site, JA.LIZAH reserves the right to verify the data communicated by the Customer in order to ensure it is the holder of the bank account to be debited. This verification may take the form of a request for proof of identity and/or address and/or banking documents (RIB or cancelled cheque). Absence of response from the Customer to a request of this type within the timeframe given by JA.LIZAH will entail cancellation of the order in question, without any possibility of later claim. JA.LIZAH also reserves the right to cancel any order that presents one or more risk factors for fraudulent use of a bank card.
When we have received your order, we strive to get your package to you as soon as possible. If the item that you have ordered is in stock, it will be dispatched from our warehouse within 24 hours (on working days). If you live in the Netherlands, we strive to deliver your package to you within 2 working days. If you live in the EU, we strive to deliver your package to you within 4- 8 working days. For information about delivery times in other parts of the world, please contact us at connect@jalizah.com. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, JA.LIZAH is not responsible for any delays caused by destination customs clearance processes or problems with the postorder companies. When you place an order at the Site we will send you an email with the tracking number on the day your package will be dispatched. You can check the status of your shipment using the tracking number. In case your order has been shipped: At the time of the receipt of your order, it is important to check the condition of the parcel and the conformity of the content in the presence of the carrier, so as to make any reservation concerning obvious defects (parcel damaged or open, item missing or defective, etc.). Furthermore, any anomaly concerning the items (damage, missing item in relation 17 to order, parcel damaged or open, item broken, defective, etc.) should imperatively be reported to JA.LIZAH within one day of receipt. Any risk of loss or damage to the items is transferred to you at the time you or a third party you have designated, and other than the carrier we proposed, physically take possession of the items.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot inform you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before ordering, to not be surprised by unexpected charges.
Orders cannot be cancelled or returned after the order has been paid and processed.
JA.LIZAH provides a 2-year warranty on artefacts purchased from JA.LIZAH. This warranty covers manufacturers defects in material or workmanship. It does not cover neglect or abuse (see below). The periodic inspection of your artefact purchase is the best way to safeguard against potential problems. Regular upkeep of your artefact is required to maintain your warranty. This includes paying for any normal repairs required due to wear, damage, or abuse.
The warranty does NOT cover the following items: (i) Any damage to your artefact purchases due to negligence or abuse. (For Example: If a stone is lost due to bent, damaged, or worn-out prongs, JA.LIZAH is not responsible for the replacement of the stone or the re-tipping of the prongs. If the jewellery was neglected and abused and the warranty becomes void.); (ii) If another jeweller performs any repair work on an item purchased from JA.LIZAH, we will not be held responsible for any loss or defect and the warranty becomes null and void; (iii) The loss of diamonds is not covered under the warranty;
The Site and all its elements (including but not limited to trademarks, texts, drawings, images, videos, animation, logos, icons, sound recordings, documents to download, interfaces, coding, software) are the exclusive property of JA.LIZAH and are protected by the provisions of the Code of Intellectual Property and international conventions applicable to intellectual property rights. Any reproduction, representation, adaptation, total or partial and any download and transfer, on all media of all or part of this content, for purposes other than for private and personal use for a non-commercial purpose of the user is strictly prohibited without the prior written consent of JA.LIZAH and any other rights holders.
Within the framework of an order, we will need to process your personal data. JA.LIZAH attaches great importance to the protection of your personal data. In this Privacy Policy we aim to provide clear and transparent information about how we handle personal data. We make an effort to safeguard your privacy and therefore handle personal data with care. - We process your personal data in accordance with the purpose for which they were provided, these purposes and type of personal data are described in this Privacy Policy; - The processing of your personal data is limited to only those data that are minimally required for the purposes for which they are being processed; - We do not pass on your personal data to other parties, unless this is necessary for carrying out the purposes for which they were provided; - As JA.LIZAH we are responsible for the processing of your personal data. If, after reading our Privacy Policy, or in a more general sense, you have questions about this you can do this by contacting us.

TERMS AND CONDITIONS

The site www.jalizah.com (hereinafter the Site) is published by the company, JA.LIZAH, a company with a registered office at Rombout Hogerbeetsstraat 53 -2 – 1052 VP Amsterdam, registered at The Netherlands Chamber of Commerce KVK under number 93787944. The director of the publication is: Miss. Jaleesa VAN BEEK You can reach us: By email at the following address: connect@jalizah.com Via our contact form available on the Site. By accessing the Site and using it, you agree to the Terms and Conditions. If you do not accept the content of the Terms and Conditions, please stop using the Site. JA.LIZAH reserves the right to modify these Terms of Use at any time and in its sole discretion. We therefore ask you to regularly visit this page to check the content of the Terms of Use.

SCOPE OF THESE TERMS OF SERVICE

These Terms of Service are applicable to the sales between the persons making a purchase (hereinafter referred to as “You” or the “Customer”), and JA.LIZAH (hereinafter referred to as “We”, “Us” or “JA.LIZAH”). The sale of products is thus subject to acceptance of and respect for these Terms and Conditions. By completing payment, you automatically agree to accept these Terms and Conditions of Sale.

PRESENTATION OF THE PRODUCTS

The photographs accompanying the items on our Site are given for illustrative purposes, and only the technical description of the product is legally binding. In particular, we draw your attention to the fact that the images shown on the site and the colours composing them depend on the screen and computer systems used. The colour shades may therefore vary. If you have any questions regarding the products, we invite you to contact us directly.

CONDITIONS FOR MAKING A SALE

The products offered on the Site are exclusively intended to be sold to end consumers, private individuals or corporate entities, to the exclusion of any resellers or intermediaries acting on behalf of resellers. Consequently, the Customer declares 15 that (s)he is acting as end consumer and does not intend to resell the artefacts purchased for commercial purposes. To be able to make a purchase you must fulfil the following conditions: (i) Have reached the legal age of majority in your country; (ii) Have legal capacity to contract; In making your purchase, you declare and confirm that you are acting as consumer, on a non-commercial basis, are an adult and have full legal capacity enabling you to contract with us. JA.LIZAH reserves the right to refuse any clearly disproportionate order, the quantities of which appear abnormal for a consumer or appear to characterise a professional order made for commercial purposes.

PLACING AN ORDER

All orders are subject to acceptance and availability. We will gather and process the Customer’s contact and order details. The Customer will receive a notification when the order is out for delivery. For all customized orders a payment of 50% is necessary for the order to fully be processed. The payment of the other 50% has to be fulfilled upon delivery. JA.LIZAH reserves ownership of the order until it has received the full price of the order. JA.LIZAH reserves the right to cancel or refuse any order from a Customer, subject to the existence of a legitimate reason. In particular, JA.LIZAH reserves the right to refuse or cancel any order it deems to be fraudulent, or submitted by a Customer not having honoured a previous order.

PRICE

Products are billed at the rate in force at the time of confirmation of the order on the Site by the Customer. Unless indicated otherwise, all prices mentioned on the Site are given inclusive of VAT, to the exclusion of any other tax that may apply and excluding delivery costs. These taxes and delivery costs may change according to the content of your order and your chosen place of delivery. The amount of the delivery costs will be specified during the ordering process and before its confirmation.

PAYMENT

You can pay for your purchases on the Site using one of the following methods: - Payment by bank card: Visa, Mastercard, American Express 16 - Payment via iDEAL, PayPal and Apple Pay For the security of its Customers and the transactions made on the Site, JA.LIZAH reserves the right to verify the data communicated by the Customer in order to ensure it is the holder of the bank account to be debited. This verification may take the form of a request for proof of identity and/or address and/or banking documents (RIB or cancelled cheque). Absence of response from the Customer to a request of this type within the timeframe given by JA.LIZAH will entail cancellation of the order in question, without any possibility of later claim. JA.LIZAH also reserves the right to cancel any order that presents one or more risk factors for fraudulent use of a bank card.

LEAD TIME & DELIVERY TIME

When we have received your order, we strive to get your package to you as soon as possible. If the item that you have ordered is in stock, it will be dispatched from our warehouse within 24 hours (on working days). If you live in the Netherlands, we strive to deliver your package to you within 2 working days. If you live in the EU, we strive to deliver your package to you within 4- 8 working days. For information about delivery times in other parts of the world, please contact us at connect@jalizah.com. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, JA.LIZAH is not responsible for any delays caused by destination customs clearance processes or problems with the postorder companies. When you place an order at the Site we will send you an email with the tracking number on the day your package will be dispatched. You can check the status of your shipment using the tracking number. In case your order has been shipped: At the time of the receipt of your order, it is important to check the condition of the parcel and the conformity of the content in the presence of the carrier, so as to make any reservation concerning obvious defects (parcel damaged or open, item missing or defective, etc.). Furthermore, any anomaly concerning the items (damage, missing item in relation 17 to order, parcel damaged or open, item broken, defective, etc.) should imperatively be reported to JA.LIZAH within one day of receipt. Any risk of loss or damage to the items is transferred to you at the time you or a third party you have designated, and other than the carrier we proposed, physically take possession of the items.

IMPORT AND CUSTOMS DUTIES

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot inform you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before ordering, to not be surprised by unexpected charges.

RETURN

Orders cannot be cancelled or returned after the order has been paid and processed.

GUARANTEE

JA.LIZAH provides a 2-year warranty on artefacts purchased from JA.LIZAH. This warranty covers manufacturers defects in material or workmanship. It does not cover neglect or abuse (see below). The periodic inspection of your artefact purchase is the best way to safeguard against potential problems. Regular upkeep of your artefact is required to maintain your warranty. This includes paying for any normal repairs required due to wear, damage, or abuse.

WARRANTY EXCEPTIONS & EXCLUSIONS

The warranty does NOT cover the following items: (i) Any damage to your artefact purchases due to negligence or abuse. (For Example: If a stone is lost due to bent, damaged, or worn-out prongs, JA.LIZAH is not responsible for the replacement of the stone or the re-tipping of the prongs. If the jewellery was neglected and abused and the warranty becomes void.); (ii) If another jeweller performs any repair work on an item purchased from JA.LIZAH, we will not be held responsible for any loss or defect and the warranty becomes null and void; (iii) The loss of diamonds is not covered under the warranty;

INTELLECTUAL PROPERTY

The Site and all its elements (including but not limited to trademarks, texts, drawings, images, videos, animation, logos, icons, sound recordings, documents to download, interfaces, coding, software) are the exclusive property of JA.LIZAH and are protected by the provisions of the Code of Intellectual Property and international conventions applicable to intellectual property rights. Any reproduction, representation, adaptation, total or partial and any download and transfer, on all media of all or part of this content, for purposes other than for private and personal use for a non-commercial purpose of the user is strictly prohibited without the prior written consent of JA.LIZAH and any other rights holders.

DATA PROTECTION

Within the framework of an order, we will need to process your personal data. JA.LIZAH attaches great importance to the protection of your personal data. In this Privacy Policy we aim to provide clear and transparent information about how we handle personal data. We make an effort to safeguard your privacy and therefore handle personal data with care. - We process your personal data in accordance with the purpose for which they were provided, these purposes and type of personal data are described in this Privacy Policy; - The processing of your personal data is limited to only those data that are minimally required for the purposes for which they are being processed; - We do not pass on your personal data to other parties, unless this is necessary for carrying out the purposes for which they were provided; - As JA.LIZAH we are responsible for the processing of your personal data. If, after reading our Privacy Policy, or in a more general sense, you have questions about this you can do this by contacting us.